Frequently Asked Questions
lo89 FAQ — answers to all your questions
From opening an account to withdrawing via bKash, bonus terms and responsible gaming — find detailed answers to any question you have about lo89 right here.
Welcome to lo89. This FAQ page organises the questions asked most often by Bangladeshi players into five sections — account and registration, deposits and withdrawals, games and gameplay, bonuses and promotions, and safety and responsible gaming. Browse the sections below to find your question or speak with us directly via live chat.
Account and Registration
To create an account at lo89 you need an active mobile number, a strong password and confirmation that you meet the minimum age requirement. Enter accurate details in the registration form to avoid any issues when withdrawing funds. Only one account can be opened per mobile number.
lo89 services are available only to those aged 21 and above. You must confirm your age at the time of registration. Registrations by minors are not accepted and any such accounts found during verification will be closed.
Click the "Forgot password?" option on the login page. Enter your registered mobile number and submit the verification code. Then set a new password. If you have trouble, contact lo89's 24/7 live chat support directly.
No, under lo89's rules each user may operate only one account. If multiple accounts are found, they may be closed and the associated balances cancelled. This policy is followed to ensure a fair and equitable gaming environment.
Before a withdrawal, lo89 may verify your identity. You will need to submit a clear photo of your National ID (NID) or passport along with proof of the payment method registered to your mobile number. The support team completes verification promptly.
Deposits and Withdrawals
Deposits from bKash into a lo89 account are generally processed instantly. If you use the correct number and reference, your balance is updated within a few minutes. For longer delays, contact live chat with a screenshot of the transaction.
Yes, lo89 fully supports Nagad. Make a payment from the Nagad app to the designated lo89 merchant number and enter the transaction ID on the site. bKash, Rocket and bank transfer are also accepted payment methods.
The minimum deposit at lo89 is ৳300 (the same for all methods). The minimum withdrawal is ৳500. These limits are set to ensure smooth transactions even for smaller amounts.
The standard withdrawal processing time at lo89 is 10–45 minutes. Requests from verified accounts are delivered to bKash, Nagad or Rocket within that window. Bank transfers are also aimed to be completed within this timeframe even during peak hours.
lo89 does not charge any additional fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own service charges where applicable; that is entirely subject to their policies.
Yes, lo89 supports withdrawals by both Rocket and bank transfer. When withdrawing, use the method registered to your account and make sure the account number is correct. Incorrect details may delay the transaction.
Games and Gameplay
To bet on BPL or any cricket tournament, log in to your lo89 account and go to the cricket section. Select the match and market you want (such as match winner, toss winner or top run scorer). Enter your stake and confirm. Winnings are automatically credited once the match is over.
Yes, lo89 offers live betting. You can place bets as real-time odds change while a match is in progress. Live betting is especially popular for T20, IPL and ICC tournament matches. A stable internet connection makes the experience smoother.
RTP (Return to Player) is the theoretical rate at which a slot game returns rewards over the long term. Volatility or variance refers to the frequency and size of wins — high volatility means larger wins come less often, while low volatility means smaller wins come more frequently. These factors help in choosing a game.
lo89 offers games only from reputable providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others). These providers use Random Number Generators (RNG) in their games that are independently tested. Every outcome is therefore completely unbiased.
Yes, all lo89 games are mobile-optimised. They can be played easily from any Android or iOS smartphone browser — no separate app download is needed. Cricket betting, live casino and slots can all be enjoyed on mobile with equal convenience.
Aviator (made by Spribe) is a crash-style game. A plane takes off and a multiplier keeps rising. You must cash out before the plane crashes. The higher the multiplier at which you cash out, the bigger your reward. But if the plane crashes before you cash out, your bet is lost.
Bonuses and Promotions
When you open a new account at lo89 and make your first deposit, you receive a 100% welcome bonus of up to ৳15,000. That means if you deposit ৳15,000 you receive an additional ৳15,000 as a bonus. The bonus balance is automatically added to your account.
The wagering requirement for the lo89 welcome bonus is 25 times (25x). That means you must wager an amount equal to the bonus multiplied by 25 before winnings from the bonus become withdrawable. Full details are available on the bonus terms page.
There is no separate application for lo89's VIP programme. Through regular play you are automatically promoted from Bronze through Silver, Gold, Platinum and up to the highest level, Diamond. Weekly cashback benefits increase at higher levels.
VIP cashback varies by level: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum and up to 1.0% at Diamond. Cashback is automatically credited to your account each week.
Yes, lo89 provides reload bonuses, tournament prizes and cashback offers for regular players. Special promotions also run for occasions such as the BPL season, T20 World Cup or Eid. Check your promotions page regularly.
Safety and Responsible Gaming
lo89 uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your name, mobile number, payment details and gaming history are not shared with any third party without your consent. Visit the privacy policy page for more details.
Yes, lo89 places the highest importance on responsible gaming. If you would like to take a break for a period or temporarily deactivate your account, let the support team know via live chat or email. We will process your request promptly.
lo89's responsible gaming page has tools for setting spending limits, restricting session time and reality checks. Set a budget before you play and do not go beyond it. Keep in mind that gaming is for entertainment, not a source of income.
lo89 strictly enforces a 21+ age policy. Age verification is mandatory at registration and verification is requested on suspicious accounts. Use parental control software on your device to keep underage family members away from gaming.
lo89's support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also reach them by email at [email protected]. For any technical issue, transaction query or account assistance, contact us directly via chat.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Write to us in live chat for any question or issue — you will get a quick resolution.