lo89 Terms and Conditions

1 Introduction and Applicability

Welcome to the lo89 online gaming platform. These terms and conditions ("Terms") form the legal agreement between you and lo89 regarding your use of the lo89 platform and all its services.

By registering on our website, logging in, or using any service, you are considered to have fully read, understood, and accepted these Terms. If you do not agree with these Terms, please refrain from using our platform.

lo89 reserves the right to modify these Terms at any time. Registered members will be notified by email of any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the revised Terms.

2 Eligibility and Age Requirement

To use the lo89 platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• You are registering as an individual user on your own behalf, not on behalf of any third party.
• The information you provide is completely true, accurate, and up to date.
• You are not currently banned or suspended from lo89.
• You are eligible to participate in online gaming activities under applicable local laws.

Registration by minors is strictly prohibited. If it is proven that a member registered with false age information, their account will be closed immediately and all deposited funds may be forfeited.

3 Account Registration and Security

3.1 Registration Process

Only one account per person is permitted. Creating multiple accounts is strictly prohibited. During registration you must provide your correct name, email address, mobile number, and other required information.

3.2 Identity Verification

lo89 may at any time request a national ID card, passport, or other official documents to verify your identity. lo89 reserves the right to hold withdrawal processing until identity verification is complete.

3.3 Account Security

Keep your password and login details completely confidential. Sharing this information with any third party is prohibited. If unauthorised access to your account occurs, notify our support team immediately. Full responsibility for all account activity lies with the account holder.

4 Financial Transactions: Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on lo89 is ৳300. Accepted payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

All deposits are processed securely through SSL encryption technology. Using funds from fraudulent or illegal sources for deposits is strictly prohibited.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Successful withdrawals are generally completed within 10 to 45 minutes. Identity verification must be completed before a withdrawal request is processed.

lo89 reserves the right to hold or reject a withdrawal request in the following situations:

• Identity verification is incomplete
• Bonus wagering requirements have not been met
• Suspected fraudulent activity
• An ongoing investigation on the account

4.3 Transaction Responsibility

In the case of incorrect or erroneous transactions, lo89 will attempt to refund the relevant amount. However, lo89 is not responsible for issues related to third-party payment gateways.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at lo89 will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. A 25x wagering requirement applies to this bonus.

5.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. For example, a 25x wagering requirement means the total amount wagered must equal the bonus amount multiplied by 25. The deadline to meet wagering requirements is counted from the date the bonus is issued and is stated in each bonus's details.

5.3 General Bonus Rules

• Each promotion may be used once only, unless otherwise stated.
• Bonuses cannot be exchanged or transferred to another person.
• If an account is closed before bonus requirements are met, the bonus will be forfeited.
• lo89 reserves the right to modify or cancel any bonus offer at any time.
• Attempting to obtain bonuses through fraudulent means will result in account suspension.

6 VIP Program and Cashback

lo89's VIP program has five tiers, each offering a specific weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

Advancement to a higher VIP tier depends on regular activity and participation on the platform. Contact the support team for more details on the applicable cashback terms.

7 Betting and Gaming Rules

7.1 General Betting Rules

Betting on lo89 is conducted in a completely fair and transparent manner. Each game has its own rules, which can be viewed before starting the game. Once a bet is confirmed, it cannot be changed or cancelled.

7.2 Sports Betting

lo89 offers betting on various sports including cricket, football, and kabaddi. Bets may be cancelled or odds may change in the following situations:

• A match is abandoned or suspended
• Incorrect odds are displayed due to a technical error
• The outcome of a match is uncertain due to an external cause

7.3 Live Casino and Slots

lo89's live casino and slot games are powered by professional game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. Fair play is ensured across all games.

7.4 Match Fixing Prohibition

Match fixing, use of insider information, or any other illegal method to win bets is strictly prohibited. If such activity is proven, the account will be closed and all winnings will be forfeited.

8 Prohibited Activities

The following activities are strictly prohibited on the lo89 platform:

• Using the platform for money laundering or illegal financing
• Creating multiple accounts or using another person's account
• Using bots, automation software, or hacking tools
• Attempting to interfere with the platform's systems or network
• Intimidating or harassing other users
• Attempting to obtain bonuses using false information (bonus abuse)
• Chargeback fraud or raising unjustified payment disputes

Accounts found to have violated these rules will be permanently closed and legal action may be taken if necessary.

9 Responsible Gaming and Self-Exclusion

lo89 takes responsible gaming very seriously. We believe gaming should be for entertainment, not to create financial problems.

• You can set deposit limits on your account.
• Contact the support team for temporary or permanent self-exclusion.
• If any signs of gaming addiction appear, please seek professional help.
• Never bet more than you can afford to spend.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Privacy and Data Protection

lo89 is committed to protecting your personal information. How we collect, use, and protect your data is described in detail in our Privacy Policy.

Key points:

• Your information is not sold to third parties.
• All data is protected by SSL encryption.
• Information may be used for identity verification and fraud prevention.
• You have the right to request correction or deletion of your information.

11 Copyright and Intellectual Property

All content on the lo89 platform — logos, graphics, text, software, designs, and other elements — is covered by lo89's intellectual property rights. Reproducing, distributing, or using this content commercially without prior written permission is prohibited.

Third-party game software and content (such as games by Pragmatic Play, Evolution Gaming, and Spribe) remain under the intellectual property of the respective companies.

12 Limitation of Liability

To the maximum extent permitted by applicable law, lo89 is not liable for any loss arising from the following:

• Internet disconnection or technical errors
• Disruption to third-party services
• Service unavailability due to unplanned system maintenance
• Loss caused by the user's own negligence or error
• Natural disasters or circumstances beyond our control

lo89's total liability shall in no circumstances exceed the total amount deposited by the relevant user in the most recent 30 days.

13 Account Suspension and Closure

13.1 Closure by lo89

lo89 may suspend or permanently close any account for the following reasons:

• Breach of Terms
• Fraudulent activity
• Failure to complete identity verification
• Evidence of being a minor
• Suspicion of money laundering

13.2 Closure by the User

You may request to close your account at any time. Wagering requirements must be met before the account is closed, otherwise any outstanding bonus will be forfeited. Any eligible withdrawable balance will be returned.

14 Dispute Resolution and Complaints Process

For any complaint or dispute, please first contact our 24/7 live chat support. Our support team provides assistance in Bengali.

Steps in the complaints process:

• Submit a complaint via live chat — most issues are resolved at this stage.
• For complex matters, write to [email protected] with full details.
• Our team will respond in writing within a reasonable time.
• If the issue remains unresolved, a mediation process is available for settlement.

In all dispute resolutions, lo89's decision will be considered final, but a decision will only be made after a fair investigation.

15 Terms & Conditions Amendments

lo89 may review and amend these terms and conditions from time to time. Registered members will be notified by email before any significant changes take effect. It is recommended to check this page regularly for the most up-to-date terms and conditions.

If you continue to use the platform after any amendments, you will automatically be considered to have accepted the revised terms and conditions.

16 General Miscellaneous Provisions

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect. Any delay or waiver by lo89 in enforcing a condition will not be considered an abandonment of that condition.

If you have any questions about these terms and conditions, please contact our support team:

• Live Chat: Available in Bengali 24/7
• Email: [email protected]