lo89 Privacy Policy

lo89 (referred to herein as "we", "us", or "the platform") is an online gaming and betting platform that provides services for Bangladeshi users. This privacy policy ("Policy") explains how we collect, use, process, and protect your personal information on our website lo89.cam.

By using our website or registering an account, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

We collect various types of information to improve our service and ensure a safe environment. Below is a description of the information collected:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (if required for KYC verification)

2.2 Financial Information

• Deposit and withdrawal transaction history
• Last digits of bKash, Nagad, Rocket, or bank account numbers (the full number is not stored)
• Payment method type and currency information

2.3 Usage Information and Technical Data

• IP address and device type
• Browser type, language settings, and operating system
• Site browsing history and session duration
• Information obtained from cookies and similar tracking technologies
• Game play history, bet amounts, and results

2.4 Communication Information

• Messages submitted via live chat, email, or support tickets
• Complaints, reviews, or feedback

lo89 uses your personal information for the following legitimate purposes:

• For account registration and management
• To verify your age (only those aged 21 or above may register)
• To complete deposit and withdrawal processes
• For KYC (Know Your Customer) verification, which ensures financial security
• To prevent fraud and illegal activities
• For resolving technical issues and providing customer support
• To send bonuses, promotions, and personalized offers (subject to your consent)
• To ensure responsible gaming and identify potential issues
• To fulfill legal and regulatory obligations
• To improve platform performance and user experience

lo89 takes the utmost care to protect the privacy of your personal information. We may share your information only in the following circumstances and with specific parties:

4.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, banks), technology services, data analytics, and customer support. These partners only access the information necessary to provide specific services, and we have confidentiality agreements in place with them.

4.2 Legal Requirements

In response to court orders, legal processes, or legitimate requests from government authorities, we may disclose information as required to meet legal obligations.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

4.4 Fraud Prevention

To prevent fraudulent activity, money laundering, or other illegal activities, we may share information with the relevant authorities.

lo89 uses cookies and similar technologies to keep the website functioning properly and to improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, save language preferences, and ensure security. Disabling these cookies will prevent the website from working properly.

5.2 Analytics Cookies

We use analytics cookies to understand which pages are visited most, how long users stay on the site, and where issues occur. This information helps us improve our service.

5.3 Cookie Control

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using our service properly.

lo89 has implemented industry-standard security measures to keep your personal and financial information secure:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are always used.
• Restricted Access: Only authorized staff can access your information, and only to the extent necessary.
• Security Audits: Regular security audits are conducted to identify vulnerabilities in systems and applications.
• Firewalls and Intrusion Detection Systems: Advanced technologies are used to prevent unauthorized access.
• Data Backup: Regular data backups are taken to secure locations.

While we strive to ensure the highest level of security, no online system is entirely risk-free. We recommend that you use a strong password and keep your login credentials confidential.

lo89 retains your personal information only for as long as it is necessary or legally required. Specifically:

• All information is retained while your account is active.
• Financial transaction records are kept for at least five years after account closure (as required by financial law).
• KYC verification documents are retained for the required period after account closure.
• In the event of a legal dispute, the relevant information is retained until the dispute is resolved.

Once the specified retention period has ended, we delete or anonymize your information using secure methods.

As a lo89 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a copy of that information within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Most information can be updated directly from the profile section of your account.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations or ongoing transactions.

8.4 Right to Opt Out of Marketing Communications

You may opt out of our promotional emails and notifications at any time. This preference can be changed from account settings or through the support team.

8.5 Right to Close Your Account

You may close your lo89 account at any time. Please contact our support team to do so.

lo89 strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors.

Age is verified at the time of registration. If we learn that a user is under 21, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

lo89 may update this privacy policy from time to time. In the event of significant changes to the policy, we will:

• Post a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

Continued use of the website after the updated policy is published will be considered acceptance of the new policy. For significant changes, we will seek explicit consent.

lo89 uses software from game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, and others. These providers follow their own privacy policies.

For payment processing, the privacy and security policies of bKash, Nagad, Rocket, and banking institutions will apply. We are not responsible for the policies of those parties.

If there are any third-party links in our game lobby or promotional content, we recommend reading the relevant site's privacy policy before visiting that site.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We will process your request or complaint as quickly as possible. Identity verification may be required for data protection-related requests.

You can visit the Responsible Gaming page for more information about account limits or self-exclusion.