For 21+ Only

lo89's Commitment to Responsible Gaming

Enjoy the entertainment, but stay within your limits — lo89 is always here to support your safe and healthy gaming experience.

What does Responsible Gaming mean?

Online gaming is a form of entertainment. But like any entertainment, it needs to be enjoyed in a disciplined way. At lo89, we believe responsible gaming is not just a rule — it is a way of life. While playing on our platform, set limits consciously, keep fun in balance with control, and seek help when you need it.

Responsible gaming means knowing when to play and when to stop. Placing more bets out of frustration or anger after losing money is never a solution. Instead, setting a fixed budget, following a schedule, and keeping a clear head makes gaming an enjoyable experience.

lo89 always wants to ensure that every user on our platform stays healthy and safe. That is why we provide multiple protective tools and features so you can easily stay in control of your gaming.

Important Warning:

If gaming starts to have a negative impact on your daily life, family, work, or financial situation, contact the lo89 support team immediately. We provide assistance in Bengali 24/7.

Protective Tools and Features

Deposit Limit

Set a daily, weekly, or monthly deposit limit for yourself. Once a limit is set, you will not be able to deposit beyond that amount, which helps you keep your budget under control.

Budget Control Safe Gaming

Time-Out Feature

If you feel you need a short break, use the time-out option. You can temporarily close your account for anywhere from 1 day to 6 weeks, and resume when you feel refreshed.

Mental Health Take a Break

Self-Exclusion

If you need a longer break, choose self-exclusion. Your account will be closed completely for the selected period and cannot be reopened during that time.

Long-Term Protection

24/7 Support

There is no shame or fear in talking about gaming problems. lo89's support team is available around the clock in Bengali via live chat. You can ask for help at any time.

Bengali Support 24/7

Transaction History

View your complete history of deposits, withdrawals, and bets at any time. Understanding your spending patterns makes it easier to make responsible decisions.

Transparency Awareness

Age Verification

Only individuals aged 21 or above may register and play at lo89. Age is verified at the time of registration, and proof of ID may be requested in any case of suspicion.

21+ Confirmed

For 21+ Only

lo89 is an adults-only gaming platform. In accordance with Bangladesh and international standards, online gaming is strictly prohibited for those under 21. We urge you — if there are underage children or teenagers in your home, make sure your device and account are password protected and do not share your login details with anyone.

Recognise the Signs of Problem Gaming

Gaming problems do not happen overnight. The urge to play grows gradually and can eventually spiral out of control. If you notice any of the following signs in yourself, you should seek help promptly:

You keep thinking about placing bigger bets to win back money you have lost.
You are gaming for hours on end while neglecting family, work, or studies.
You are borrowing money or using funds meant for essential expenses to gamble.
You have tried to stop playing but keep failing.
You are lying about or hiding your gaming activity.
You feel restless, irritable, or anxious when you are not gaming.
You need to bet more than before to get the same thrill of winning.

If any of these signs apply to you, contact lo89 support via live chat today or email us at: [email protected]. We are here for you.

How to Use the Protection Tools

01

Log In to Your Account

First, log in to your lo89 account. Use only the official website lo89.cam to ensure a secure connection.

02

Go to Profile Settings

After logging in, go to your profile or account settings. Look for the "Responsible Gaming" option there.

03

Set a Limit or Time-Out

Choose the deposit limit, bet amount limit, or time-out option. Select your preferred duration and save.

04

Contact Support for Self-Exclusion

For long-term self-exclusion, send a request directly via 24/7 live chat or to [email protected]. Our team will act promptly.

05

Review Your Transaction History Regularly

Check your betting and deposit history once a week. This will keep you aware of your own gaming patterns.

Tips for Healthy Gaming

Build a few simple habits for responsible gaming. Following these will keep gaming enjoyable at all times:

Set your budget before you start playing and stick to it.

Treat money you lose as the cost of entertainment and never try to win it back.

Set a daily time limit and use an alarm.

Do not game when you are stressed or upset — it makes problems worse.

Do not make gaming your only form of entertainment — spend time with family and friends.

When you win, withdraw some of it — it is not wise to bet all your winnings again.

Protection of Minors

lo89 ensures the protection of minors with the highest priority. Our platform is for those aged 21 or above only. If there are children or teenagers in your home, take the following steps:

Keep a password or PIN lock active on your device.
Do not share your lo89 account login details with anyone.
Avoid gaming in front of children so they do not come to see it as normal.
Use parental control software on your device.
If you suspect an underage person has used your account, notify support immediately.

Responsible Gaming FAQs

Log in to your lo89 account, go to Profile Settings, and select the deposit limit option under "Responsible Gaming". You can set a daily, weekly, or monthly limit. If you need help, contact 24/7 live chat.

Self-exclusion is a protective feature you can use to voluntarily close your account completely for a set period of time. During this period, logging in, making deposits, or placing bets will be completely disabled. To request it, email [email protected] directly or contact us via live chat.

A time-out is generally for a short-term break — from 1 day up to a few weeks. Once the set period ends, you can start playing again. Self-exclusion is long-term and cannot be cancelled by yourself while it is active. For serious concerns, self-exclusion is more effective.

Start by having an open and honest conversation with them and show empathy. Let them know about lo89's responsible gaming tools. If needed, reach out to our support team — email [email protected] or let us know via live chat.

No. Under lo89's policy, only those aged 21 or above are permitted to play on our platform. This is our firm policy to protect minors, and any violation will result in the account being closed.

Yes, absolutely. lo89's support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. You can speak in Bengali about responsible gaming or any other matter.

Play Safely, Enjoy Responsibly

Enjoy lo89's wide collection of games — cricket betting, slots, live casino, and much more. But always keep your limits in mind.

View Live Casino Cricket Betting Slot Games Help and FAQ